RETURN MANAGEMENT

 

We only want satisfied and happy customers. Therefore we grant the right of exchange and full refund for regular priced orders when the item(s) are received back within 10 days of receiving your order.

To match the return time period, we kindly ask you to try on your purchased item(s) immediately after receipt. Please consider, that sale items are excluded from exchange or any refunds.

We only accept unused products in their original condition (labels & tags need to be remain attached) and with original packaging.

Any products that have been worn, damaged, altered or washed will not be accepted.

We cannot carry the cost for return shipment and we’re not liable for damaged or lost delivery while returning to PADL.

If item(s) are delivered damaged, then please take a picture and return the item(s) to us and we’ll of course replace whitout any additional shipping costs.

To ensure a proper process, please follow the procedure and conditions below:

  • Please report the return to info@padl-surf.com or via the contact form with the reason for the exchange.
  •  if you wish a refund provide your full banking details.
  • Please make sure to enclose a copy of the delivery note or invoice so that we can easily match your return to the order placed.

Returning Adress:

PADL Fabrik KIG
Nordstrasse 320
8037 Zürich
SWITZERLAND