TERMS AND CONDITIONS

By placing an order at www.padl-surf.com you fully accept these terms & conditions automatically. So you better read them properly.
PADL can modify these Terms & Conditions at any time. But honestly we won’t, because we know funnier things to do.

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Payment

As we have a lot of kids to feed, we only offer prepayment with bank transfer or PayPal. You will receive a confirmation by email after the successful payment. As soon as the money is on our account, the order will be processed and we’ll prepare your item(s) for the shipping.

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Prices & Shipping Information

All our prices are in Swiss Franks (CHF) and does not include shipping costs. Maybe we can do this when we’re growing up a little more.

We ship worldwide with our partner Swiss Post Economy (www.post.ch).

All shipping costs will be displayed when ordering in our shop.

For shipping within Switzerland (the landlocked country) the shipment will last about 3-5 business days. For abroad shippings about 1-4 weeks

(depending if you either hanging around on an small island in the south seas or you just sit next to our landlocked country.)

Please be sure to double check your shipping address before placing your order, we’re not taking responsibility to resend shippings sent to a wrong or no longer valid address.

PADL is not responsible for packages which are lost or damaged during shipment, or for locating stolen or lost packages once they have been delivered from our side. (We hope this won’t be the case at all!)

We have to tell you that the shipment fee for abroad shipping does NOT include the local VAT or other applicable taxes.

(Please don’t be angry with us, we hate paying taxes too.)

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Return Management:

We only want satisfied and happy customers. Therefore we grant a 10-day right of exchange as a special service (from the day you receive the order).

If the ordered item(s) does not meet your full satisfaction or you have ordered a wrong size or even if you really don’t like it (we bet you won’t), then simply return the item(s) to us by following the procedure and conditions below:

  • Please report the return to info@padl-surf.com or via the contact form with the reason for the exchange
  • Please make sure to enclose a copy of the delivery note or invoice so that we can easily match your return to the order placed.
  • It goes without saying that we can only accept unused products in their original condition (labels & tags need to be remain attached) and with original packaging.
  • To match the return period we kindly ask you to try on your purchased item(s) immediately after receipt (you will do anyways)
  • We cannot carry the cost for return shipment and we’re not liable for damaged or lost delivery while returning to PADL
  • If item(s) are delivered damaged, then please take a picture and return the item to us and we’ll of course replace and refund all shipping costs.

Returning Adress:

PADL Fabrik KIG
Nordstrasse 320
8037 Zürich
SWITZERLAND

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Privacy

Your private data or any other customer information given on www.padl-surf.com will never be passed on to third parties. NEVER!

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